Strategic Client Order Manager

Schneider Electric; Pateros; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Schneider Electric is seeking a customer-focused order management professional in the Philippines to support named EOEM accounts. The role involves order entry, issue resolution, SPA maintenance, and forecasting using tools like Salesforce and SAP.

You will work in a hybrid setup in BGC, Taguig, coordinating with multiple Schneider functions to ensure timely, accurate service and positive customer relations.

Qualifications

• Bachelor’s degree in any 4 or 5-year course.
• 3-6 years related work experience in case management & order management.
• Willing to work on a hybrid setup during US business hours in BGC, Taguig.
• Strong verbal and written communication skills.
• Flexibility and ability to prioritize, work independently and meet deadlines.
• Ability to maintain a good working relationship with people inside and outside the company.
• Customer Service Excellence (CSE), team player mindset, and can-do attitude.
• Strong mediation, negotiation and facilitation skills.
• Good working knowledge of the MS Office 365 applications. An intermediate to advanced working knowledge of Excel is preferred.

Responsibilities

• Interfaces with internal and external customers, coordinating activities with Schneider functional areas, manufacturing, sales, distribution centers, and field services.
• Handles customer complaints and inquiries including status, production, delivery and billing inquiries.
• Coordinates with customer regarding product selection, order placement, delivery schedules, and expediting.
• Performs order entry, order maintenance, open-order reporting, and facilitates customer order forecasts.
• Interprets customer requirements for CTO products and ensures BOM compatibility.
• Provides product information and performs product cross-referencing.

Skills

Communication

Time management

MS Office 365

Excel

Negotiation

Facilitation

Customer service

Education

Bachelor's degree

Tools

bFO (Salesforce)

Quote to Cash

SE Advantage

SAP

MS Teams

External Customer Websites

Job description

Schneider Electric is seeking a customer-focused order management professional in the Philippines to support named EOEM accounts. The role involves order entry, issue resolution, SPA maintenance, and forecasting using tools like Salesforce and SAP.

You will work in a hybrid setup in BGC, Taguig, coordinating with multiple Schneider functions to ensure timely, accurate service and positive customer relations.