Service Operations Lead

Paramount Human Resource Multi-Purpose Cooperative; Taguig; Hybrid; PHP 260,000 - 380,000; Full time

Job summary

Paramount Human Resource Multi-Purpose Cooperative in the Philippines is seeking a Service Operations professional to support and coordinate day-to-day after-sales service activities, ensuring efficient service delivery, high customer satisfaction, and achievement of operational targets.

You will monitor KPIs and SLAs, prepare performance reports, coordinate with service centers, technicians, and customers, and contribute to continuous process improvements that boost service quality and

Responsibilities

• Monitor KPIs, SLAs, and operational targets.
• Prepare and analyze operational reports and service-related data.
• Coordinate with service centers, technicians, customers, and internal departments to address concerns and ensure timely resolution.
• Support the implementation and improvement of service processes and standards.

Job description

Paramount Human Resource Multi-Purpose Cooperative in the Philippines is seeking a Service Operations professional to support and coordinate day-to-day after-sales service activities, ensuring efficient service delivery, high customer satisfaction, and achievement of operational targets.

You will monitor KPIs and SLAs, prepare performance reports, coordinate with service centers, technicians, and customers, and contribute to continuous process improvements that boost service quality and