Service Operations Lead & Process Optimization

Vertiv Group; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Job summary

Vertiv Group in the Philippines is seeking a detail-focused Service Administration Specialist to support backend processes. You will ensure accurate transactions, maintain records, and deliver timely information to stakeholders.

The role requires English proficiency and a minimum of 3 years in customer service, with experience in ERP systems and office software. Join a collaborative team and contribute to efficient operations.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Engineering, or related field.
• Good English language skills.
• Minimum 3 years in customer service.
• Proficient with ERP systems (Oracle) and MS Office.
• Strong administrative, analytical, and organizational skills.
• Ability to work with minimal supervision and meet deadlines.

Responsibilities

• Provide support for service administration processes and ensure on-time transactions.
• Maintain accurate records in systems and databases.
• Deliver timely information to stakeholders.
• Handle initial escalations and guide issue resolution.
• Coordinate with Finance, Procurement, and Logistics.
• Support inventory tracking and order status monitoring.
• Assist in process improvement projects.
• Participate in team coaching and performance guidance.

Skills

Customer service

Time management

Attention to detail

Communication

Education

Bachelor's degree in Business Administration, Supply Chain, Engineering, or related field

Tools

ERP systems (Oracle)

Office applications

Job description

Vertiv Group in the Philippines is seeking a detail-focused Service Administration Specialist to support backend processes. You will ensure accurate transactions, maintain records, and deliver timely information to stakeholders.

The role requires English proficiency and a minimum of 3 years in customer service, with experience in ERP systems and office software. Join a collaborative team and contribute to efficient operations.