Sales Operations & Support Specialist I

Vertiv; Mandaluyong; On-site; PHP 279,000 - 469,000; Full time

Job summary

Vertiv in the Philippines is seeking a proactive Coordinator I to handle inquiries from customers, Vertiv Partners, and Inside Sales Representatives via the dedicated 800 line and support mailbox, ensuring responses within established service levels. The role includes mapping registrations and processing custom SKU requests across NA, Canada, and LATAM.

The successful candidate will have a Bachelor’s degree, 2 years in customer service, and 1 year in a Vertiv environment, with strong attention

Qualifications

• Bachelor’s degree in any 4-year course.
• 2 years of experience in Customer Service.
• 1 year experience with Vertiv Customer Service environment.
• Customer Focus.
• Action Oriented.
• High Attention to Detail.
• Good Communication Skills.
• Highly organized with multitasking ability.

Responsibilities

• Map approved registrations for NA, Federal NA, Canada, and LATAM from Impartner to Oracle Sales Cloud (Redwood).
• Complete workload on time and monitor SNOW and Datazen tickets related to mapping registrations in Oracle Sales Cloud.
• Implement error-proofing methods to ensure all transactions are accurate.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Adheres to team service level expectations to meet or exceed team metrics.
• Assist colleagues in answering general customer inquiries and initial escalation on customer complaints.
• Coordinate with other teams/support to complete the request of customers.
• Assist in monitoring the team mailbox and registration tickets to ensure adherence to service levels and team performance metrics.
• Update team completion rate, and Registration tracker in a timely manner.
• Live tagging of Smartsheet/Appsheet tracker on registration reviews, mapping and custom sku request.
• Assists in team meetings, huddles, and information cascades. Communicate with the team on best practices, lessons learned, process and product updates during team huddles/meetings.
• Perform any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions.
• Responds to all inquiries related to project registration tasks.

Skills

Customer Focus

Action Oriented

High Attention to Detail

Good Communication Skills

Highly Organized

Education

Bachelor’s Degree of any 4-year course

Job description

Vertiv in the Philippines is seeking a proactive Coordinator I to handle inquiries from customers, Vertiv Partners, and Inside Sales Representatives via the dedicated 800 line and support mailbox, ensuring responses within established service levels. The role includes mapping registrations and processing custom SKU requests across NA, Canada, and LATAM.

The successful candidate will have a Bachelor’s degree, 2 years in customer service, and 1 year in a Vertiv environment, with strong attention