Senior Logistics & Order Fulfillment Lead

Vertiv Group; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Vertiv in the Philippines is seeking a driven professional to manage the Service Spares Sales Order process. You will validate, process, invoice, and deliver orders within defined timelines while offering exceptional customer service.

The role requires coordinating with planners, buyers, and shipping teams to ensure accurate stock and on-time delivery. Key qualifications include a degree in a related field and 3–4 years in order management or supply chain, with Oracle ERP experience and strong

Qualifications

• Bachelor's degree in SCM or related field.
• 3–4 years of experience in order management, supply chain, customer service, and operations support.
• Experience using Oracle EBS or other ERP systems is an advantage.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Fluent in written and spoken English.
• Strong organizational skills with high attention to detail.
• Excellent communication and customer service skills.
• Ability to coordinate effectively with cross-functional teams (Sales, Procurement, Shipping, Warehouse, Planning).
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Process Sales Orders using Oracle and provide timely order acknowledgements.
• Coordinate with Planners and Buyers to monitor stock availability and expedite material requirements.
• Track Back Order Status, update schedules and past-due orders, and perform data maintenance.
• Coordinate order fulfillment activities with Shipping and Warehouse teams, including pick-and-pack.
• Follow up on delayed deliveries and purchase order amendments to minimize disruptions.
• Generate customer invoices and prepare shipment-related documents.
• Respond to customer inquiries and provide timely updates on order status.

Skills

Excellent communication

Customer service

Organizational skills

Cross-functional collaboration

Time management

Education

Bachelor's degree in Supply Chain Management, Engineering, Operations Management, Logistics, Business Administration or related field

Tools

Oracle EBS

Job description

Vertiv in the Philippines is seeking a driven professional to manage the Service Spares Sales Order process. You will validate, process, invoice, and deliver orders within defined timelines while offering exceptional customer service.

The role requires coordinating with planners, buyers, and shipping teams to ensure accurate stock and on-time delivery. Key qualifications include a degree in a related field and 3–4 years in order management or supply chain, with Oracle ERP experience and strong