Sales Ops & Support Coordinator I — Customer Helpdesk

Vertiv Co.; Mandaluyong; On-site; PHP 300,000 - 540,000; Full time

Job summary

Vertiv Mandaluyong seeks a Sales Operations & Support Coordinator I to be the frontline support for customers, helping ensure high service quality and expert handling of inquiries. You will manage requests from customers and Vertiv Partners via dedicated channels, ensuring timely responses and cross-team collaboration to map registrations and support orders.

This role emphasizes process accuracy, data tracking, and proactive communication to sustain customer satisfaction and operational

Qualifications

• Frontline customer helpdesk support with focus on service quality.
• Handle inquiries from customers, Vertiv Partners, and sales reps within SLAs.
• Map registrations from Impartner to Oracle Sales Cloud (Redwood).
• Coordinate with teams to fulfill customer requests and maintain accuracy.

Responsibilities

• Review North America General Deal Registration tickets for NA.
• Map approved registrations for NA, Federal NA, Canada, and LATAM to Oracle Sales Cloud (Redwood).
• Update process documents as needed.
• Answer emails to identify customer needs through communication and probing.
• Assist customers in handling, servicing, follow-up, communication and closure of issues.
• Monitor SNOW and Datazen tickets related to mapping registrations to ensure timely processing.
• Lead conference calls and meetings with customers as needed.
• Adhere to shift schedules and team SLAs to balance workload.
• Escalate issues and coordinate with other teams to fulfill requests.
• Maintain team trackers and Smartsheet registration reviews.

Job description

Vertiv Mandaluyong seeks a Sales Operations & Support Coordinator I to be the frontline support for customers, helping ensure high service quality and expert handling of inquiries. You will manage requests from customers and Vertiv Partners via dedicated channels, ensuring timely responses and cross-team collaboration to map registrations and support orders.

This role emphasizes process accuracy, data tracking, and proactive communication to sustain customer satisfaction and operational