Senior Sales Ops Lead – End-to-End Order Management

Vertiv; Mandaluyong; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Vertiv is seeking a Lead Coordinator - Order Management in the Philippines to drive end-to-end order processing across complex flows and ensure order accuracy, fulfillment readiness, and issue resolution. You will mentor junior team members and lead cross-functional calls with Sales, Production, Finance, and Logistics.

With 5+ years in order management in manufacturing, you will apply your ERP experience (Oracle/SAP) and strong analytics to improve order hygiene, SSD alignment, and reporting.

Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, or related discipline preferred.
• Minimum 5+ years of experience in order management within manufacturing or engineering industries, including supervisory or lead responsibilities.
• Deep knowledge of ERP systems (Oracle, SAP, or equivalent), BOM structures, and order configuration tools
• Strong analytical skills with keen attention to detail and problem-solving capabilities.
• Excellent communication, stakeholder management, and leadership skills.
• Proven ability to manage escalations and lead cross-functional teams toward resolution.
• Experience in shared services or back-office models strongly preferred.
• Proficiency in MS Excel and reporting tools (e.g., Power BI) advantageous.

Responsibilities

• Oversee end-to-end order management for complex orders and configurations.
• Lead regular cross-functional meetings with Sales, Production, Finance, and Logistics.
• Monitor SSD alignment, backlog, and unprocessed orders; ensure timely resolutions.
• Mentor junior coordinators and conduct quality audits to ensure compliance.
• Proactively identify process inefficiencies and drive improvement initiatives.

Skills

ERP systems

Analytical thinking

Leadership

Communication

Excel

Power BI

Process improvement

Shared services

Education

Bachelor's degree

Tools

Oracle ERP

SAP

Power BI

MS Excel

Job description

Vertiv is seeking a Lead Coordinator - Order Management in the Philippines to drive end-to-end order processing across complex flows and ensure order accuracy, fulfillment readiness, and issue resolution. You will mentor junior team members and lead cross-functional calls with Sales, Production, Finance, and Logistics.

With 5+ years in order management in manufacturing, you will apply your ERP experience (Oracle/SAP) and strong analytics to improve order hygiene, SSD alignment, and reporting.