Order Management Lead - Cross-Functional Ops Leader

Vertiv Group; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Vertiv is seeking a Lead Coordinator – Order Management in the Philippines to drive end-to-end Order-to-Cash excellence. You will coordinate complex orders, validate data, and ensure timely fulfillment while guiding a growing team and mentoring peers.

The role requires strong ERP knowledge, stakeholder leadership, and process-improvement focus to optimize order cycles and customer satisfaction.

Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering preferred.
• Minimum 5+ years in order management within manufacturing/engineering with supervisory experience.
• Deep knowledge of ERP systems (Oracle, SAP) and BOM structures.
• Strong analytical, communication, and leadership skills.
• Experience in shared services or back-office models preferred.
• Proficiency in MS Excel and Power BI.

Responsibilities

• Oversee complex order management execution and configuration changes.
• Review customer data for completeness and pricing compliance.
• Manage RMAs and after-invoice adjustments to prevent delays.
• Lead cross-functional meetings with Sales, Production, Finance and other stakeholders.
• Act as escalation point for complex or urgent order issues and drive resolution.
• Mentor junior coordinators and participate in quality audits.

Skills

Leadership

Analytical thinking

Communication

Problem-solving

Education

Bachelor's degree in Business, Supply Chain, Engineering

Tools

ERP systems (Oracle/SAP)

MS Excel

Power BI

Job description

Vertiv is seeking a Lead Coordinator – Order Management in the Philippines to drive end-to-end Order-to-Cash excellence. You will coordinate complex orders, validate data, and ensure timely fulfillment while guiding a growing team and mentoring peers.

The role requires strong ERP knowledge, stakeholder leadership, and process-improvement focus to optimize order cycles and customer satisfaction.