Service Operations Lead (HVAC)

Viventis Search Asia; Parañaque; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

Viventis Search Asia in the Philippines seeks a Service Operation Manager to design and lead service fulfilment programs, schedules, and energy-efficient project delivery. This hybrid-role position mentors field engineers, oversees budgets, and drives quality across HVAC services.

The role requires senior technical leadership, strong project management, and the ability to coordinate with service leaders to achieve operational excellence while ensuring safety and regulatory compliance.

Qualifications

• Diploma or Bachelor in HVAC/Electrical/Electronic/Mechanical/Industrial Engineering.
• 5+ years in HVAC-related roles.
• Experience with multiple HVAC products (chiller, airside, unitary).
• Familiar with BMS, CMMS, schematics, and mechanical codes.
• Strong analytical and project management skills; clear stakeholder communication.
• Active HVAC license is a plus.

Responsibilities

• Manages day-to-day field service technician activities involving installation, modification, and repair of equipment and systems.
• Supervise, schedule, and mentor a team of Service Team Leader and Project Engineers.
• Provide advanced hands-on troubleshooting and diagnostics for complex on-site issues.
• Ensure operations adhere to safety regulations, environmental standards, and certifications by adopting energy-efficient technologies.
• Ensure maintenance contracts for service are fulfilled and records are kept.
• Provides management information reports to Service Leaders to maximise performance and growth.
• Administers and supervises the service fulfillment processes for operational excellence.
• Monitors service personnel effectiveness and efficiency in relation to customer service.

Skills

Analytical problem-solving

Project management

Stakeholder communication

Leadership

HVAC product knowledge

Education

Diploma/Bachelor in HVAC/Electrical/Electronic/Mechanical/Industrial Engineering

Tools

BMS

CMMS software

Schematics reading

Mechanical codes

Job description

Service Operation Manager is responsible for developing program and schedule for service fulfilment

team to meet service projects. This role demands a hybrid approach: providing senior-level technical

leadership, mentoring field engineers and technicians to ensure energy-efficient and high-quality

project delivery, and manage budgets design when necessary.

Responsibilities

• Manages day-to-day field service technician activities involving installation, modification, and repair of equipment and systems.
• Supervise, schedule, and mentor a team of Service Team Leader and Project Engineers.
• Provide advanced hands‑on troubleshooting and diagnostics for complex on‑site issues.
• Ensure all operations adhere to local safety regulations, environmental standards, and certifications by driving the adoption of energy‑efficient technologies.
• Ensure maintenance contracts for service are fulfilled and appropriate documentation and records are kept.
• Provides necessary management information reports to Service Leaders to maximize Service performance levels and support the growth plans.
• Administers, implements, and supervises the service fulfillment processes in its goal of operational excellence.
• Monitors service personnel effectiveness and efficiency in relation to customer service and

Requirements

• Diploma/Bachelor degree in HVAC/Electrical/Electronic/Mechanical/Industrial Engineering
• 5+ years of related role in HVAC industry, preferably on same role
• Having experiences of multiple HVAC products (chiller, airside, unitary)
• Deep familiarity with building management systems (BMS), computer‑aided maintenance software, reading schematics, and mechanical codes.
• Strong analytical problem‑solving mindset, exceptional project management capabilities, and clear communication skills for stakeholder management.
• Having active HVAC license will be a plus
• Passion for leading the changes: Strong desire to challenge the status quo, develop new approaches, make continuous improvement, and inspire/encourage others to do the same to promote changes in terms of Strategy, Business Model, Organization, People, Process, Tools, etc., with the aim to stay competitive for sustainable growth.
• Open minded learning agility: Strong professional knowledge and skill sets with agility to learn things fast, deal with ambiguity, open to feedback and go beyond boundaries.
• Execution for driving results: Set strategy and build capability foundations to deliver premier performance, including organization, people and process by working on great details and engaging our employees with the clarity of accountability and responsibility.
• Include and uplift one another: Embrace differences and value the opinions and contributions of each person and work collaboratively to magnify impact.
• Do what’s right, always: Demonstrate integrity and ethical behaviour and have the courage to