Service & Operations Excellence Coordinator

GamblingCareers.com; Pasay; On-site; PHP 350,000 - 450,000; Full time

Job summary

Aristocrat in Pasay, Metro Manila, seeks a Service and Operations Support Coordinator to ensure smooth operation of services and efficient handling of records and logistics. You will manage service requests, coordinate with vendors, and support travel and meetings while maintaining data integrity across CRM, ERP, and documents.

The role requires a 1+ year background in admin/operational or customer support roles, strong English skills, and proficiency in Microsoft Office; knowledge of D365,

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 1+ years of experience in administrative, operational, or customer support roles.
• Proficient in English, both written and verbal.
• Proven ability to organize, prioritize, and handle multiple tasks efficiently in a fast-paced environment.
• Strong sense of responsibility, follow-through, and attention to detail.
• Demonstrated initiative, adaptability, and problem-solving capability.
• Effective interpersonal and communication skills, capable of working collaboratively across departments and regions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Solid understanding of D365, Salesforce, and SharePoint is an advantage.

Responsibilities

• Handle and maintain accurate records of service requests, quotations, purchase orders, and related documentation.
• Update Salesforce cases promptly including assignments, closure notes, and records of blocking issues.
• Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation.
• Support preparation, distribution, and control of services and operational correspondence, ensuring accessibility and accuracy of files.
• Maintain and control service inventory, tools, and materials to ensure appropriate stock levels and replenishment.
• Conduct periodic cycle counts and assist in inventory audits.
• Coordinate shipment and importation paperwork, including PAGCOR documentation, commercial invoices, and packing lists.
• Process material returns and ensure accurate documentation in relevant registers.
• Assist in scheduling business travel, itineraries, and processing travel-related expense reports.
• Support coordination of internal meetings, training sessions, and company events, ensuring logistical needs are met.
• Maintain training and certification records for internal teams and customers.
• Maintain and update databases and directories such as Salesforce, D365, and SharePoint.
• Support data entry, reporting, and monitoring to maintain data integrity across CRM, ERP, and other tools.
• Assist in compiling and verifying service performance data, inventory status, and operational metrics for weekly and monthly reporting.
• Support adherence to internal processes, audit requirements, and regulatory documentation standards.
• Participate in preparation and submission of reports for operational and service compliance.
• Participate in reviewing and updating SOPs.
• Provide feedback and recommendations to improve efficiency within service and operational workflows.
• Support maintenance of knowledge bases and shared repositories across the organization.
• Provide clerical and organizational assistance across teams to ensure flawless execution of customer support and operational initiatives.
• Collaborate effectively with colleagues and management to resolve issues and support day-to-day operational priorities.
• Provide general administrative assistance for the team, including meeting scheduling, correspondence, reservations, and logistics coordination.
• Handle incoming service calls, emails, and inquiries professionally, ensuring timely and accurate follow-up or referral to relevant departments.
• Maintain a clean, organized, and professional working environment in accordance with company standards.

Skills

English proficiency

Multitasking

Communication

Team collaboration

Problem solving

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

D365

Salesforce

SharePoint

Job description

Aristocrat in Pasay, Metro Manila, seeks a Service and Operations Support Coordinator to ensure smooth operation of services and efficient handling of records and logistics. You will manage service requests, coordinate with vendors, and support travel and meetings while maintaining data integrity across CRM, ERP, and documents.

The role requires a 1+ year background in admin/operational or customer support roles, strong English skills, and proficiency in Microsoft Office; knowledge of D365,