Operations & Service Support Specialist

Aristocrat Gaming; Pasay; On-site; PHP 279,000 - 446,000; Full time

Job summary

Aristocrat Gaming seeks a Service and Operations Support Coordinator to ensure smooth operation of our services and support day-to-day operational priorities. You will manage service records, update Salesforce, coordinate with suppliers, and maintain databases such as D365 and SharePoint while ensuring data accuracy across CRM and ERP systems.

The role requires a Bachelor’s degree, 1+ years in administrative or operational roles, English proficiency, and strong organizational skills.

Qualifications

• Bachelor's degree in Business Administration/Management or related field.
• Minimum 1+ years of experience in administrative, operational, or customer support roles.
• Proficient in English, both written and verbal.
• Proven track record to organize, prioritize, and handle multiple tasks efficiently in a fast-paced environment.
• Strong sense of responsibility, follow-through, and attention to detail.
• Demonstrated initiative, adaptability, and problem-solving capability.
• Effective interpersonal and communication skills, capable of working collaboratively across departments and regions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Solid understanding of D365, Salesforce, and SharePoint is an advantage.
• Familiarity with document control and basic data entry systems preferred.

Responsibilities

• Handle and maintain accurate records of service requests, quotations, purchase orders, and related documentation.
• Ensure all service cases in Salesforce are updated promptly, including case assignments, closure notes, and records of blocking issues.
• Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation.
• Support preparation, distribution, and control of services and operational correspondence, ensuring accessibility and accuracy of files both digitally and physically.
• Maintain and control service inventory, tools, and materials to ensure appropriate stock levels and replenishment.
• Conduct periodic cycle counts and assist in inventory audits.
• Coordinate shipment and importation paperwork, including PAGCOR documentation, commercial invoices, and packing lists.
• Process material returns and ensure accurate documentation in relevant registers.
• Assist in scheduling business travel, preparing itineraries, and processing travel-related expense reports.
• Support coordination of internal meetings, training sessions, and company events, ensuring all logistical and administrative needs are met.
• Maintain training and certification records for both internal teams and customers.
• Maintain and update databases and directories such as Salesforce, D365, and SharePoint to ensure accurate and accessible information.
• Support data entry, reporting, and monitoring to maintain data integrity across CRM, ERP, and other tracking tools.
• Assist in compiling and verifying service performance data, inventory status, and operational metrics for weekly and monthly reporting.
• Support adherence to internal processes, audit requirements, and regulatory documentation standards.
• Participate in the preparation and submission of reports for operational and service compliance.
• Participate in reviewing and updating standard operating procedures (SOPs).
• Provide feedback and recommendations to improve efficiency within service and operational workflows.
• Support the maintenance of knowledge bases, process documentation, and shared repositories across the organization.
• Provide clerical and organizational assistance across teams to ensure flawless execution of customer support and operational initiatives.
• Collaborate effectively with colleagues and management to resolve issues and support day-to-day operational priorities.
• Provide general administrative assistance for the team, including meeting scheduling, correspondence, reservations, and logistics coordination.
• Handle incoming service calls, emails, and inquiries professionally, ensuring timely and accurate follow-up or referral to relevant departments.
• Maintain a clean, organized, and professional working environment in accordance with company standards.

Skills

English proficiency

MS Office

D365

Salesforce

SharePoint

Data entry

Document control

Education

Bachelor's degree in Business Administration/Management or related field

Tools

D365

Salesforce

SharePoint

Job description

Aristocrat Gaming seeks a Service and Operations Support Coordinator to ensure smooth operation of our services and support day-to-day operational priorities. You will manage service records, update Salesforce, coordinate with suppliers, and maintain databases such as D365 and SharePoint while ensuring data accuracy across CRM and ERP systems.

The role requires a Bachelor’s degree, 1+ years in administrative or operational roles, English proficiency, and strong organizational skills.