Multichannel Support & Repair Coordinator

Private Advertiser; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Private Advertiser is seeking a Customer Support Officer in Makati to handle inquiries via voice and non-voice channels, assist with product and service requests, and coordinate repairs and quotations. You will collaborate with internal teams to resolve issues and maintain accurate records of customer interactions.

The role requires a background in customer service and experience with ERP systems, SAP, and MS Office.

Qualifications

• Bachelor’s degree in a related business field.
• Experience in customer service, support, service coordination, or sales help.
• Experience handling voice and non-voice interactions.
• Experience coordinating repair or service requests and warranties is preferred.
• Experience with quotations, estimates, and service transactions.

Responsibilities

• Handle customer inquiries via voice and non-voice channels (phone, email, chat, etc.).
• Assist with product inquiries, service requests, repair concerns, and warranty matters.
• Coordinate repair requests and service schedules with technicians and departments.
• Monitor repair status and provide timely updates to customers.
• Prepare quotations, repair estimates, and service-related documents.
• Explain quotations and service costs to customers.
• Coordinate quotation approval and follow up on service requests.
• Assist with sales inquiries and customer requirements.
• Collaborate with Sales, Service, Parts, and other teams to process requests.
• Handle escalated concerns and arrange appropriate solutions with teams.
• Maintain records of inquiries, repairs, quotations, and transactions.
• Process customer data using SAP or other ERP systems.
• Prepare reports on customer concerns, repairs, and quotations.
• Follow up on pending concerns until resolution.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Coordination

Problem solving

Multitasking

Education

Bachelor's degree in Business Administration/Marketing/Management

Tools

SAP

Microsoft Office

ERP systems

Job description

Private Advertiser is seeking a Customer Support Officer in Makati to handle inquiries via voice and non-voice channels, assist with product and service requests, and coordinate repairs and quotations. You will collaborate with internal teams to resolve issues and maintain accurate records of customer interactions.

The role requires a background in customer service and experience with ERP systems, SAP, and MS Office.