Service Coordinator: Scheduling, Quotes & Support

MicroSourcing; Pasay; On-site; PHP 279,000 - 435,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Company events

Job summary

MicroSourcing in Pasay City is hiring a Service Coordinator to manage the inbound service email inbox, triage inquiries, and log service jobs in the ICE ERP system. You will schedule technicians, maintain appointments in Outlook, and support invoicing and related admin tasks.

The role requires 1–2 years in administration or scheduling, strong written and spoken English, and solid MS Office skills. Onsite, day shift, with opportunities for growth in a diverse, inclusive team.

Qualifications

• 1–2 years of experience in administration, scheduling, coordination or customer service.
• Strong written and spoken English communication skills for emails and calls.
• Proficient in MS Office, especially Outlook and Excel.
• Ability to learn ERP/CRM or job management systems.

Responsibilities

• Manage the inbound service email inbox, triage customer enquiries, and respond promptly and professionally.
• Create, update, and log service jobs in the ICE ERP/job management system.
• Schedule technicians for customer jobs and maintain appointments through Outlook Calendar.
• Monitor and validate completed service jobs and ensure they are properly closed in the system.
• Prepare and send customer quotes via email.
• Process toner orders and provide invoicing and related administrative support.
• Handle inbound and outbound customer calls as required.
• Maintain accurate records and documentation of service requests and customer information.
• Coordinate with internal teams and onshore stakeholders to meet timelines.
• Identify issues that may affect scheduling, billing, or customer service.

Skills

Administration

Scheduling

Coordination

Customer service

English communication

Outlook

Excel

ERP/CRM systems

Tools

ICE ERP

Outlook

Excel

CRM systems

Job description

MicroSourcing in Pasay City is hiring a Service Coordinator to manage the inbound service email inbox, triage inquiries, and log service jobs in the ICE ERP system. You will schedule technicians, maintain appointments in Outlook, and support invoicing and related admin tasks.

The role requires 1–2 years in administration or scheduling, strong written and spoken English, and solid MS Office skills. Onsite, day shift, with opportunities for growth in a diverse, inclusive team.