Service & Operations Excellence Coordinator

Aristocrat Gaming; Manila; On-site; PHP 240,000 - 320,000; Full time

Job summary

Aristocrat Gaming is seeking a Service and Operations Support Coordinator in Manila to help ensure smooth service operations and effective administration across teams. You will maintain records, support documentation, and coordinate with suppliers while upholding data integrity in CRM and ERP systems.

You will collaborate with colleagues globally, handle inquiries, schedule meetings, and assist in preparing reports and SOP updates.

Qualifications

• Bachelor's degree preferred.
• At least 1 year of experience in administrative, operational, or customer support roles.
• Proficient in English, both written and verbal.
• Ability to organize, prioritize, and handle multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office Suite and CRM systems such as Salesforce, D365, SharePoint.

Responsibilities

• Handle and maintain accurate records of service requests, quotations, purchase orders, and related documentation.
• Update Salesforce service cases promptly, including case assignments, closure notes, and records of blocking issues.
• Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation.
• Support preparation, distribution, and control of services and operational correspondence, ensuring files are accessible digitally and physically.
• Maintain and control service inventory, tools, and materials to ensure stock levels and replenishment.
• Conduct periodic cycle counts and assist in inventory audits.
• Coordinate shipment and importation paperwork, including PAGCOR documentation, commercial invoices, and packing lists.
• Process material returns and ensure accurate documentation in relevant registers.
• Assist in scheduling business travel, itineraries, and travel expense reports.
• Support coordination of internal meetings, training sessions, and company events, including logistics and administration.
• Maintain training and certification records for internal teams and customers.
• Maintain and update databases such as Salesforce, D365, and SharePoint for accurate information.
• Support data entry, reporting, and monitoring to maintain data integrity across CRM, ERP, and other tools.
• Assist in compiling and verifying service performance data, inventory status, and operational metrics for weekly/monthly reporting.
• Support adherence to internal processes, audit requirements, and regulatory documentation standards.
• Participate in preparing and submitting reports for operational and service compliance.
• Participate in reviewing and updating SOPs.
• Provide feedback to improve efficiency in service and operational workflows.
• Support knowledge bases and process documentation across the organization.
• Provide administrative assistance to teams, including meeting scheduling, correspondence, reservations, and logistics coordination.

Skills

English proficiency

Multitasking

Communication skills

Team collaboration

Problem solving

Education

Bachelor's degree

Tools

Salesforce

D365

SharePoint

Microsoft Office

Job description

Aristocrat Gaming is seeking a Service and Operations Support Coordinator in Manila to help ensure smooth service operations and effective administration across teams. You will maintain records, support documentation, and coordinate with suppliers while upholding data integrity in CRM and ERP systems.

You will collaborate with colleagues globally, handle inquiries, schedule meetings, and assist in preparing reports and SOP updates.