Service Admin & Scheduling Specialist (Day Shift)

MicroSourcing; Pasay; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing, a leading offshore services provider in the Philippines, is seeking a Service Administration Coordinator for onsite work in Pasay. You will manage customer inquiries, log service jobs in ICE ERP, schedule technicians, and handle quotes and invoicing in a fast-paced environment.

The role emphasizes accuracy, strong English communication, and proficiency in Outlook and Excel, with opportunities for career growth and inclusive company culture.

Qualifications

• 1–2 years of experience in administration, scheduling, coordination, or customer service.
• Strong written and spoken English communication skills.
• Intermediate to advanced Microsoft Office skills, particularly Outlook and Excel.
• High attention to detail and accuracy in data entry and record maintenance.
• Ability to learn and use ERP/CRM or job management systems.

Responsibilities

• Manage the inbound service email inbox, triage customer enquiries, and respond promptly and professionally.
• Create, update, and log service jobs in the ICE ERP/job management system.
• Schedule technicians for customer jobs and maintain accurate appointments through Outlook Calendar.
• Monitor and validate completed service jobs and ensure they are properly closed in the system.
• Prepare and send customer quotes via email.
• Process toner orders and assist with invoicing and related admin tasks.
• Handle inbound and outbound customer calls as required.
• Maintain accurate records and ensure service requests and customer information are documented.
• Coordinate with internal teams and onshore stakeholders to meet timelines.

Skills

Customer service

Scheduling

Coordination

Data entry

Microsoft Office

Outlook

Excel

ERP/CRM systems

Tools

ICE ERP

Job description

MicroSourcing, a leading offshore services provider in the Philippines, is seeking a Service Administration Coordinator for onsite work in Pasay. You will manage customer inquiries, log service jobs in ICE ERP, schedule technicians, and handle quotes and invoicing in a fast-paced environment.

The role emphasizes accuracy, strong English communication, and proficiency in Outlook and Excel, with opportunities for career growth and inclusive company culture.