Operations & Service Delivery Coordinator

Aristocrat; Manila; Presencial; PHP 391.000 - 558.000; Jornada completa

Descripción de la vacante

Aristocrat in Manila seeks a Service and Operations Support Coordinator to ensure smooth operation of services and support business goals. You will maintain service records, coordinate with suppliers, manage inventory, and assist in reporting across CRM and ERP systems.

The role requires a Bachelor's degree and 1+ year in admin/operations or customer support, strong English, and proficiency with MS Office; Salesforce and SharePoint knowledge is a plus.

Formación

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 1+ year of experience in administrative, operational, or customer support roles.
• Proficient in English, both written and verbal.
• Proven ability to organize, prioritize, and handle multiple tasks in a fast-paced environment.
• Strong sense of responsibility, follow-through, and attention to detail.
• Demonstrated initiative, adaptability, and problem-solving capability.
• Familiarity with Microsoft Office Suite and basic data entry; knowledge of D365, Salesforce, and SharePoint is an advantage.

Responsabilidades

• Maintain accurate records of service requests, quotations, purchase orders, and related documentation.
• Ensure Salesforce service cases are updated promptly, including assignments and closure notes.
• Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation.
• Support preparation, distribution, and control of services and operational correspondence; ensure digital and physical file accessibility.
• Maintain and control service inventory and materials to ensure stock levels and replenishment.
• Conduct periodic cycle counts and assist in inventory audits.
• Coordinate shipment and import paperwork, including PAGCOR docs, invoices, and packing lists.
• Process material returns and ensure documentation in relevant registers.
• Assist in scheduling business travel, itineraries, and travel-related expense reports.
• Support coordination of internal meetings, training, and events; manage logistical needs.
• Maintain training and certification records for internal teams and customers.
• Update databases and directories (Salesforce, D365, SharePoint) for accuracy.
• Support data entry, reporting, and monitoring to maintain data integrity across systems.
• Assist in compiling and verifying service performance data and operational metrics for reports.
• Support adherence to SOPs, audits, and regulatory documentation standards.
• Participate in preparing and submitting operational and service compliance reports.
• Help review and update standard operating procedures.

Conocimientos

English proficiency

Multitasking

Organization

Communication

Problem-solving

Attention to detail

Educación

Bachelor's degree in Business Administration

Herramientas

D365

Salesforce

SharePoint

Microsoft Office

Descripción del empleo

Aristocrat in Manila seeks a Service and Operations Support Coordinator to ensure smooth operation of services and support business goals. You will maintain service records, coordinate with suppliers, manage inventory, and assist in reporting across CRM and ERP systems.

The role requires a Bachelor's degree and 1+ year in admin/operations or customer support, strong English, and proficiency with MS Office; Salesforce and SharePoint knowledge is a plus.