Operations & Service Coordinator

Aristocrat; Pasay; On-site; PHP 312,000 - 513,000; Full time

Job summary

Aristocrat is seeking a Service and Operations Support Coordinator to ensure smooth operation of service delivery and to support our goals. The role involves maintaining records, updating Salesforce cases, coordinating with suppliers, managing inventory, and assisting in travel and events.

You will help maintain databases (Salesforce, D365, SharePoint), support data entry and reporting, and contribute to weekly and monthly performance reviews.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.
• 1+ years in administrative, operational, or customer support roles.
• Proficient in English, both written and verbal.
• Ability to organize, prioritize, and multitask in fast-paced environments.
• Strong sense of responsibility, follow-through, and attention to detail.
• Demonstrated initiative, adaptability, and problem-solving capability.
• Effective interpersonal and communication skills, capable of working collaboratively across departments and regions.

Responsibilities

• Maintain accurate records of service requests, quotations, purchase orders, and related documentation.
• Update Salesforce cases promptly, including assignments, closure notes, and blocking issues.
• Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation.
• Support preparation, distribution, and control of services and operational correspondence, ensuring accessible digital and physical files.
• Maintain and control service inventory, tools, and materials to ensure stock levels.
• Conduct periodic cycle counts and assist inventory audits.
• Coordinate shipment and importation paperwork, including PAGCOR documents, invoices, and packing lists.
• Process material returns and ensure accurate documentation in registers.
• Assist in scheduling business travel and processing travel-related expenses.
• Support coordination of internal meetings, training sessions, and company events.
• Maintain training and certification records for internal teams and customers.
• Maintain and update databases (Salesforce, D365, SharePoint) for accuracy.
• Support data entry, reporting, and monitoring across CRM, ERP, and tracking tools.
• Assist in compiling service performance data, inventory status, and operational metrics for reports.
• Support adherence to processes, audits, and regulatory documentation standards.
• Prepare and submit reports for operations and service compliance.
• Review and update standard operating procedures (SOPs).
• Provide feedback to improve efficiency in service workflows.
• Support knowledge bases and process documentation across the organization.
• Provide general administrative assistance to ensure flawless execution of customer support and operations.

Skills

Organizational skills

Multitasking

Communication skills

Attention to detail

Collaborative teamwork

Education

Bachelor’s degree in Business Administration, Management, or related field

Tools

Microsoft Office Suite

D365

Salesforce

SharePoint

Job description

Aristocrat is seeking a Service and Operations Support Coordinator to ensure smooth operation of service delivery and to support our goals. The role involves maintaining records, updating Salesforce cases, coordinating with suppliers, managing inventory, and assisting in travel and events.

You will help maintain databases (Salesforce, D365, SharePoint), support data entry and reporting, and contribute to weekly and monthly performance reviews.