Facilities Service & CMMS Coordinator

CBRE GWS IFM PHILS. CORP.; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

CBRE GWS IFM PHILS. CORP. is seeking a Customer Service Coordinator in Mandaluyong City to handle inquiries and resolve issues related to facility services.

Responsibilities include answering requests via phone, chat, and email, dispatching work orders to vendors, scheduling conferences and AV equipment, and updating CMMS and related databases. The role requires a high school diploma or GED, with two years of related experience and preferred call center background.

Qualifications

• High school diploma or GED required.
• Call Center experience preferred.
• Minimum two years of related experience.

Responsibilities

• Respond to inquiries via phone, chat, email and online requests from all business units on facility-related issues.
• Generate and dispatch service request work orders for completion by vendors.
• Schedule conference rooms and audio visual equipment.
• Respond to customer inquiries and follow up to ensure satisfaction.
• Update CMMS, customer service database and spreadsheets with updated service information.
• Communicate steps in the work order process to customers.
• Run, review and distribute customer service reports as needed.

Skills

Customer service

Written communication

Typing 45-50 WPM

MS Office familiarity

Education

High school diploma or GED

Tools

CMMS

Microsoft Office Suite

Spreadsheets

Job description

CBRE GWS IFM PHILS. CORP. is seeking a Customer Service Coordinator in Mandaluyong City to handle inquiries and resolve issues related to facility services.

Responsibilities include answering requests via phone, chat, and email, dispatching work orders to vendors, scheduling conferences and AV equipment, and updating CMMS and related databases. The role requires a high school diploma or GED, with two years of related experience and preferred call center background.