Service Officer

RCBC; Masbate City; On-site; PHP 420,000 - 620,000; Full time

Job summary

RCBC is seeking a Branch Operations professional in Masbate City to support the Service Manager in daily branch activities, including vault/ATM cash management and tellering. The role emphasizes regulatory and internal policy compliance and driving deposits and revenues through cross-selling.

The ideal candidate is a 4-year business graduate with knowledge of bank policies, and preferably some banking sales/marketing experience. Strong organizational and mentoring skills are valued.

Qualifications

• 4-year degree in business or service-oriented field.
• Knowledge of bank policies and branch operations.
• Banking sales/marketing experience is a plus.

Responsibilities

• Support the Service Manager in branch operations, vault/ATM cash level, vault operations and tellering.
• Ensure compliance to regulatory and internal policies and procedures.
• Drive deposits, fees and revenues through cross-selling referrals and other initiatives.
• Manage risk to prevent errors, lapses or financial losses.
• Support service standards with fast turnaround and error-free processing.
• Coach and mentor Service Associates to meet management expectations.

Skills

Customer service

Cash handling

Banking operations

Cross selling

Team coaching

Education

Bachelor's degree in Business

Job description

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Masbate City

Job Summary

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Masbate City

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.