Service Officer

RCBC; Makati; On-site; PHP 420,000 - 720,000; Full time

Job summary

RCBC in Makati is seeking a Branch Operations Associate to support the Service Manager in daily branch activities, with emphasis on vault/ATM cash management, vault operations and tellering.

You will ensure compliance with BSP/AML regulations and internal policies, drive deposits and product cross-selling, manage risk, and mentor Service Associates to uphold service standards and accurate processing.

Qualifications

• 4-year degree in business or service industry oriented field.
• Extensive knowledge of bank policies and branch operations.
• Sales/marketing experience in banking is a plus.

Responsibilities

• Manage branch operations with focus on vault/ATM cash level, vault operations and tellering.
• Ensure compliance to regulatory and internal policies and procedures.
• Analyze and execute tasks to increase deposits, fees and revenues; cross-selling referrals.
• Manage risk to avoid reputational, monetary, and other losses.
• Support the Service Manager in achieving service standards with excellent, fast, error-free processing.
• Coaches and mentors Service Associates to meet management expectations.

Skills

Customer service

Bank operations

Compliance

Cross selling

Mentoring

Risk management

Time management

Education

Business degree

Service industry course

Job description

Job Description:

Job Summary

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Mapua-Pablo Ocampo, Makati

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.