Jr. Reserve Officer

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a capable professional to support absentee coverage in our banking divisions. You will act in various Service roles during the absence and ensure strict adherence to bank policies and AMLA/regulatory rules, delivering excellent customer service and maintaining high standards of operation.

The role requires a 4-year degree in business or a service-oriented field, with knowledge of bank policies and branch procedures.

Qualifications

• 4-year degree in business or service industry is required.
• Experience in banking operations is preferred.
• Sales/marketing experience in a bank is a plus.

Responsibilities

• Serve as acting Service Manager, Service Officer, Service Associate, or Service Associate-Pickup Teller in the team’s absence.
• Assist in compliance reviews on a case-by-case basis as directed by the Regional Service Head.
• Perform ad hoc tasks such as investigations, account reconciliation, ATM duties, etc. as assigned by the District Service Head.
• Ensure BC transactions comply with bank policies and the Operations Manual.

Skills

Customer service

Banking environment

Sales

Education

Bachelor's degree in business or service industry

Job description

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location: Tagaytay, Imus

How will you contribute

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branchand other regulatory bodies.

What will make you successful

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.
• At least a 4 year graduate with a degree in business or any service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.
• Willing to be assigned in different branches within the area of assignment