Service Officer

RCBC; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

RCBC is seeking a diligent Branch Operations professional to support the Service Manager in daily branch functions, with emphasis on vault/ATM cash levels, vault operations and tellering. You will help ensure policy compliance and drive service excellence for total client satisfaction.

The role requires a 4-year degree in business or a service-oriented field, solid knowledge of bank policies, and a track record in service or sales within banking. Prior experience in cross selling is an advantage.

Qualifications

• Extensive knowledge of bank policies and branch operations.
• Strong customer service focus with attention to detail.
• Experience in cross selling banking products is advantageous.

Responsibilities

• Supports Service Manager in branch operations with focus on vault/ATM cash and tellering.
• Ensures compliance with regulatory and internal policies.
• Analyzes service tasks to increase deposits, fees and revenues.
• Manages risk to prevent financial losses and reputational damage.
• Supports achieving service standards through fast, error-free processing.
• Oversees productivity and administrative matters within guidelines.
• Coaches Service Associates to meet management expectations.

Skills

Bank policies knowledge

Customer service

Cross selling

Education

Bachelor's degree in Business or service industry

Job description

Job Description:

Job Summary

• Ensures strict implementation and consistent compliance to the Bank's policies and procedures, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location/s: Katipunan, Quezon City

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.