Jr. Reserve Officer

RCBC; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

RCBC in Makati is seeking an adaptable banking professional to fill absentee roles across Service Manager, Service Officer, and Service Associate positions. The role supports branch operations and delivers excellent customer service aligned with policy requirements.

Willingness to be assigned to different branches within the area and a background in banking or service industries are preferred. The position emphasizes compliance with BSP/ AMLA rules and customer-focused service delivery.

Qualifications

• Minimum 4-year college degree in business or service industry.
• Strong knowledge of bank policies and branch operations.
• Experience in customer service and sales within a bank is a plus.

Responsibilities

• Serve as absentee Service Manager/SO/SA in their absence.
• Assist in compliance reviews as assigned by Regional Service Head.
• Perform ad hoc tasks including investigations, reconciliations, ATM duties as required.
• Ensure BC transactions adhere to bank policies and operations manual.

Skills

Customer service excellence

Banking operations knowledge

Sales/marketing exposure

Regulatory compliance awareness

Education

Bachelor's degree in business or service-related field

Job description

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Makati

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Makati

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.
• At least a 4 year graduate with a degree in business or any service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.
• Willing to be assigned in different branches within the area of assignment.