Service Manager

RCBC; Catarman; On-site; PHP 600,000 - 900,000; Full time

Job summary

RCBC seeks a capable Operations leader to oversee the Business Center in the Philippines. You will ensure strict policy compliance with BSP/AMLA rules and deliver excellent customer service aligned with the bank's standards.

You will also be assigned to Biñan LIIP and will manage ATM services, deposits and revenues while supervising staff to meet deadlines and maintain service quality.

Qualifications

• At least a 4 year graduate with a degree on business or a service industry oriented course.
• Extensive knowledge in bank policies and procedures for branch operations.
• Sales/marketing experience in a bank with supervisory capacity is an advantage.

Responsibilities

• Manage overall ATM services of the BC; ensure ATM availability and cash levels.
• Ensure BC compliance to regulatory and internal policies.
• Analyze and execute service tasks to increase deposits, fees and revenues from bank products, cross selling referrals and other business initiatives.
• Responsible for managing the risk area to eliminate errors that could cause reputational or monetary losses.
• Ensure BC personnel provide excellent service with fast turnaround and error-free processing.
• Lead by example and mentor subordinates.

Skills

Team leadership

Customer service

Regulatory knowledge

Education

Bachelor degree in business or service industry

Job description

Job Summary

• Responsible for the overall operations of the Business Center as a servicing channel. Ensures strict implementation and consistent compliance to the policies and procedures of the bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction, including branch profitablity.
• Willing to be assigned in the following location: Biñan LIIP

How will you contribute?

• Manages the overall ATM services of the BC-ensures ATM availability and required level of cash.
• Ensures BC compliance to regulatory and internal policies and procedures.
• Analyzes and executes Service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Ensures all BC Personnel are consistent in providing excellent service, fast turnaround time and error free processing for total client satisfaction. Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Leads by example and behaves as a role model to their subordinates.

What will make you successful?

• A team player who can guide and lead team through stressful times by keeping them highly motivated, able to finish their tasks accordingly and efficitenly without forgetting to make sure the team keeps up with their deadlines, helps the members of the business units in order to achieve success for the group.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations' an advantage if with sales/ marketing experience in a bank' with at least 5 years work experience in branch banking operations' with supervisory capacity.