Service Manager, Banking Store Operations Leader

East West Banking Corporation; Pagadian; On-site; PHP 600,000 - 900,000; Full time

Job summary

East West Banking Corporation in Pagadian City seeks a Service Manager to run store operations, ensure excellent customer service, and drive profitability. The role covers AMLC compliance, KYC records, and oversight of over-the-counter transactions, deposits, loans, and remittances in a fast-paced branch environment.

The ideal candidate has at least five years of supervisory experience in branch operations and a college degree in Business or Accounting.

Qualifications

• College degree in business or accounting related field.
• At least five years of supervisory experience in branch operations.
• Preference for Assistant Managers from another bank with similar experience.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements including opening accounts, monitoring, reporting transactions, and maintaining KYC records.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority; manage deposits, loans, and remittances; coordinate with Corporate Banking, Wealth Management/Treasury, and Consumer.

Skills

Regulatory compliance

Customer service

Team supervision

KYC/AML

Bank operations

Education

College graduate (Business/Accounting)

Job description

East West Banking Corporation in Pagadian City seeks a Service Manager to run store operations, ensure excellent customer service, and drive profitability. The role covers AMLC compliance, KYC records, and oversight of over-the-counter transactions, deposits, loans, and remittances in a fast-paced branch environment.

The ideal candidate has at least five years of supervisory experience in branch operations and a college degree in Business or Accounting.