Branch Service Manager — Customer Experience & Growth

East West Banking Corporatio; Pagadian; On-site; PHP 600,000 - 900,000; Full time

Job summary

East West Banking Corporation in Pagadian City is seeking a Service Manager to oversee store operations, ensuring strong customer service while meeting profit goals. The role focuses on regulatory compliance, AMLC/KYC adherence, and efficient handling of transactions and remittances.

The ideal candidate has a college degree in business or accounting and at least five years of supervisory experience in branch operations. Onsite work arrangement with career development opportunities is offered.

Qualifications

• College graduate, preferably any Business or Accounting-related course.
• With at least five (5) years supervisory experience in handling in branch operations.
• Preferably Assistant Managers from another bank with the same experience.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC (Know Your Customer) records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving Store's profitability target.

Skills

Supervisory experience

Education

College degree (Business or Accounting-related)

Job description

East West Banking Corporation in Pagadian City is seeking a Service Manager to oversee store operations, ensuring strong customer service while meeting profit goals. The role focuses on regulatory compliance, AMLC/KYC adherence, and efficient handling of transactions and remittances.

The ideal candidate has a college degree in business or accounting and at least five years of supervisory experience in branch operations. Onsite work arrangement with career development opportunities is offered.