Service Manager - Store Ops & Customer Experience

EastWest Bank; Pagadian; On-site; PHP 600,000 - 900,000; Full time

Job summary

EastWest Banking Corporation (EastWest) is seeking a Service Manager in Pagadian City to lead store operations onsite. You will ensure regulatory compliance, maintain KYC, handle accounts and remittances, and drive customer service excellence while supporting profitability goals.

The role collaborates with Corporate Banking, Wealth Management/Treasury, and Consumer groups to deliver seamless banking experiences.

Qualifications

• Minimum five years of supervisory experience in handling branch operations
• Preferably Assistant Managers from another bank with the same experience
• College graduate, preferably any Business or Accounting-related course

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring and reporting transactions, maintaining KYC records, updating customer information, issuing manager's checks, and managing remittances
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records
• Assist in achieving Store's profitability target
• Collaborate with Corporate Banking, Wealth Management/Treasury, and Consumer groups

Skills

Supervisory experience

Customer service

Education

College degree in Business or Accounting

Job description

EastWest Banking Corporation (EastWest) is seeking a Service Manager in Pagadian City to lead store operations onsite. You will ensure regulatory compliance, maintain KYC, handle accounts and remittances, and drive customer service excellence while supporting profitability goals.

The role collaborates with Corporate Banking, Wealth Management/Treasury, and Consumer groups to deliver seamless banking experiences.