Service Leader - FandB Sinfully

Shangri-La Group; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Makati Shangri-La, Manila invites an experienced Service Leader - Food and Beverage for Sinfully to deliver exceptional guest experiences in a luxury setting. You will lead a dedicated team, ensuring flawless service and a welcoming atmosphere under the guidance of the Service Manager.

Ideal candidates have a passion for hospitality, strong English communication, and prior luxury restaurant or 5★ hotel experience.

Qualifications

• Passion for Food & Beverage
• Enjoys interacting with guests
• Believes in teamwork
• Fluent English (plus local language)
• Experience in luxury restaurant or 5★ hotel preferred

Responsibilities

• Interact with restaurant guests and maintain high service standards
• Motivate team members and maintain team spirit
• Handle guest complaints professionally
• Seek ways to increase satisfaction for colleagues, guests and owners
• Support daily operations with the Service Manager, assist forecasting, scheduling and profitability evaluation
• Oversee restaurant decor and atmosphere in partnership with the Service Manager

Skills

Guest interaction

Team leadership

English fluency

Self-starter

Job description

Job Description:

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Food and Beverage (Sinfully).

As a Service Leader - Food and Beverage (Sinfully), we rely on you to:

• Interact and engage with restaurant guests and maintain high quality service standards


• Motivate team members and maintain a high level of team spirit


• Handle guest complaints effectively and professionally


• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective


• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.


• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We Are Looking For Someone Who

• Has a passion for Food & Beverage


• Loves interacting with guests


• Believes in teamwork


• Communicates with fluency in English (as well as the local language)


• Preferably has experience working in either a luxury restaurant or a 5* hotel background


• A self-starter and a team player


• Enjoys being challenged