Customer Service Representative

Sucree Coco and Love, Inc.; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Life Insurance

Health Maintenance Organization (HMO)

Job summary

A leading customer service firm in Quezon City is seeking a Customer Service Representative. The role involves managing social media queries, building relationships with customers, and handling complaints. Candidates should have at least 1 year of experience and excellent communication skills. The company offers health insurance and other mandated benefits.

Qualifications

• At least 1 year of CSR experience for College Graduates.
• At least 2 years in customer service for Vocational Graduates.
• Strong non-voice/email handling skills.
• Able to adapt to different customer personalities and maintain customer satisfaction.

Responsibilities

• Manage social media queries across various platforms.
• Identify and assess customer needs for satisfaction.
• Build sustainable relationships with customer accounts.
• Handle customer complaints effectively.
• Handle complaints and offer appropriate solutions within time limits; follow up for resolution.
• Keep records of customer interactions and coordinate with other departments.
• Follow communication procedures and company policies.

Skills

Social media management

Customer orientation

Excellent communication skills

Active listening

Time management

Multi-tasking

Presentation skills

Education

College Graduate

Vocational Graduate

Job description

On-site - Quezon City 1-3 Yrs Exp Diploma Full-time

Job Description

We’ll provide training so you can…

• Manage reasonable amounts of social media queries such as Facebook, TikTok, Instagram, and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information aligned with the Standard Operating Procedures.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
• Keep records of customer interactions, process reservations, and ensure smooth coordination between the other departments.
• Follow communication procedures, guidelines, and policies.
• College Graduate with at least 1 year of CSR experience; or Vocational Graduate with at least 2 years in a customer service role.
• Strong non-voice/email handling skills and active listening.
• Proven customer support experience or experience as a Client Service Representative.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID
• requires you to provide a guarantee or collects property