Service Desk IT Support Associate

eClerx LLC; Manila; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading support services company located in the Philippines is seeking an entry-level IT support professional. You will handle colleague requests for support through various channels, manage daily support incidents, and provide training on systems and procedures. Ideal candidates should have 0-3 years of relevant experience, particularly in a Service Desk environment. This position is designed for those looking to begin their career in IT support, emphasizing customer service and effective problem resolution.

Qualifications

• 0-3 years of experience in IT support or related field.
• Experience providing support in a Service Desk environment.

Responsibilities

• Handle colleague requests for support through calls, chat, and tickets.
• Manage daily support incidents following guidelines.
• Provide instruction and best practices to users.
• Ensure requests for assistance are handled promptly.

Job description

A leading support services company located in the Philippines is seeking an entry-level IT support professional. You will handle colleague requests for support through various channels, manage daily support incidents, and provide training on systems and procedures. Ideal candidates should have 0-3 years of relevant experience, particularly in a Service Desk environment. This position is designed for those looking to begin their career in IT support, emphasizing customer service and effective problem resolution.