Service Desk IT Support Associate

eClerx; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading IT support company in Metro Manila is looking for an entry-level IT Support Specialist. The role involves handling colleague requests via calls and chat, managing daily support incidents, and providing guidance on system usage. Ideal candidates should have 0-3 years of experience, particularly in a Service Desk environment. The position offers an opportunity to grow within IT support and ensure service level agreements are maintained in a fast-paced work environment.

Qualifications

• Entry level position with 0-3 years of experience.
• Experience in a Service Desk environment.
• Ability to diagnose and resolve complex IT-related issues.

Responsibilities

• Handle colleague requests for support via calls and chat.
• Manage daily support incidents according to guidelines.
• Provide instruction and best practices on systems and products.
• Ensure security policies are adhered to in system access.

Skills

Support handling

Incident resolution

Communication

IT support

Customer service

Job description

A leading IT support company in Metro Manila is looking for an entry-level IT Support Specialist. The role involves handling colleague requests via calls and chat, managing daily support incidents, and providing guidance on system usage. Ideal candidates should have 0-3 years of experience, particularly in a Service Desk environment. The position offers an opportunity to grow within IT support and ensure service level agreements are maintained in a fast-paced work environment.