Senior IT Support Technician – ITIL & Cloud Pro

Outsourcey; Philippines; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Competitive salary

Opportunity for career growth

Work with industry leaders

Job summary

A leading BPO company in the Philippines is seeking a Service Desk professional to resolve incidents and service requests while providing high-level customer support. The ideal candidate should have at least 2-3 years of experience in service desk operations and strong skills in troubleshooting technical issues. This role offers competitive salary and opportunities for career growth within the company.

Qualifications

• 2-3 years experience in a service desk role focused on incident management.
• Ability to troubleshoot and resolve advanced technical issues independently.
• Familiarity with ITSM ticketing systems.

Responsibilities

• Handle support requests and resolve calls via the ticketing system.
• Manage user account and access issues.
• Perform security incident response and vulnerability management.

Skills

Service desk experience

Troubleshooting technical issues

ITIL4 standards

Windows 10/11 knowledge

Active Directory management

Mobile device management

Security tools knowledge

Job description

A leading BPO company in the Philippines is seeking a Service Desk professional to resolve incidents and service requests while providing high-level customer support. The ideal candidate should have at least 2-3 years of experience in service desk operations and strong skills in troubleshooting technical issues. This role offers competitive salary and opportunities for career growth within the company.