IT Service Desk Pro: Fast First-Line Support & Training

Gratitude Philippines; Quezon City; On-site; PHP 457,002 - 547,398; Full time

Job summary

A prominent IT service company in Quezon City is seeking a dedicated IT Support Specialist to provide first-line support for IT-related issues. The ideal candidate should have a Bachelor’s degree in Computer Science or IT and 3–5 years of experience in service desk roles. Responsibilities include managing incidents, maintaining documentation, and assisting in user training. A competitive compensation package up to ₱45K is offered, making this an attractive opportunity for tech support experts.

Qualifications

• 3–5 years of experience in IT service desk or support roles.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Manage multiple incidents and prioritize tasks effectively.
• Provide first-line IT support and resolve issues promptly.
• Maintain documentation for service desk activities and reporting.
• Coordinate with other IT teams to improve service delivery and user experience.
• Assist in user training on software and hardware configurations.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving skills

Excellent communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Job description

A prominent IT service company in Quezon City is seeking a dedicated IT Support Specialist to provide first-line support for IT-related issues. The ideal candidate should have a Bachelor’s degree in Computer Science or IT and 3–5 years of experience in service desk roles. Responsibilities include managing incidents, maintaining documentation, and assisting in user training. A competitive compensation package up to ₱45K is offered, making this an attractive opportunity for tech support experts.