Service Coordinator and Phone Support Specialist

Tavor Perry; Rosario; Remote; PHP 223,000 - 446,000; Full time

Job summary

Tavor Perry is seeking a motivated, highly organized Customer Service & Dispatch Virtual Assistant to support garage door service operations in a remote setting. You’ll manage daily customer interactions, coordinate technicians, and handle service scheduling with attention to detail.

Ideal candidates have strong English, proven customer service or dispatch experience, and the ability to work independently. This remote role offers the flexibility to contribute to field operations from anywhere.

Qualifications

• Excellent verbal and written English communication required.
• Proven background in customer service, dispatch or call handling.
• Experience as a virtual assistant in service/dispatch roles preferred.
• Strong organizational, multitasking and time-management skills.
• Professional demeanor with a customer-focused mindset.
• Ability to collaborate with remote teams and field technicians.

Responsibilities

• Answer inbound customer calls about garage door services.
• Collect accurate customer details and service needs.
• Book appointments and confirm availability with customers.
• Coordinate jobs with field technicians via WhatsApp.
• Receive and process service requests from advertising partners.
• Assign jobs based on technician availability, location, and skills.
• Enter and maintain customer records in the GoHighLevel CRM.
• Monitor technician schedules and improve routing efficiency.
• Track job progress and send follow-up communications.
• Respond to customer inquiries promptly and professionally.
• Support daily dispatching and field operations.

Skills

Strong English communication

Customer service experience

Virtual Assistant background

Organizational and time management

Professional demeanor

Remote collaboration

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Job Summary:

When a garage door breaks, the first call sets the tone, and a motivated and highly organized Customer Service & Dispatch Virtual Assistant will answer it well for our garage door service operations. This role centers on daily customer interactions, technician coordination, and service schedule management. We are looking for someone dependable and detail-driven who can work independently in a remote environment while consistently delivering excellent customer service.

Key Responsibilities:

• Answer and handle inbound customer calls about garage door services
• Collect accurate customer details and service needs
• Book appointments and confirm availability with customers
• Coordinate jobs with field technicians over WhatsApp
• Receive and process service requests from advertising partners
• Assign jobs according to technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Monitor technician schedules and improve routing efficiency
• Track job progress and send follow-up communications
• Respond to customer inquiries promptly and professionally
• Support daily dispatching and field operations

Requirements:

• Strong English communication skills, both written and verbal
• Proven experience in customer service, call handling, or dispatch support
• Previous experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional demeanor with a customer-focused mindset
• Ability to work effectively with remote teams and field technicians

Preferred Qualifications:

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Background in service-based or field operations environments

Why Join Us?

• Grow with a garage door service company committed to quality and reliability
• Gain hands-on experience in operations and customer relationship management
• Enjoy the flexibility of remote work while making a meaningful impact