Customer Service Dispatch VA

VA Masters; Masbate City; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

VA Masters is seeking a Customer Service & Dispatch Virtual Assistant to manage daily customer interactions, coordinate technicians, and schedule services remotely. The role emphasizes accuracy, organization, and independent work in a remote environment while delivering excellent customer service.

The ideal candidate will have strong English communication, prior dispatch support experience, and familiarity with GoHighLevel CRM and WhatsApp Business to streamline job coordination.

Qualifications

• Proven experience in customer service or dispatch roles.
• Strong English communication, written and verbal.
• Experience as a Virtual Assistant in service or dispatch environments.

Responsibilities

• Answer and manage inbound customer calls related to garage door services.
• Schedule appointments and confirm availability with customers.
• Coordinate with field technicians via WhatsApp for job coordination.
• Enter and maintain customer records in the CRM system.
• Monitor schedules, track progress, and handle follow-ups.
• Provide daily dispatching and field operations support.

Skills

Customer service

Dispatch support

Remote collaboration

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Job Summary

Garage door emergencies need a fast, friendly answer and a technician on the way, and a motivated, highly organized Customer Service & Dispatch Virtual Assistant will arrange both for our garage door service operations. The role focuses on handling daily customer interactions, coordinating technicians, and managing service schedules. A reliable, detail-driven candidate who can work independently in a remote environment while consistently delivering excellent customer service is the ideal fit.

Key Responsibilities

• Answer and manage inbound customer calls related to garage door services
• Collect accurate customer details and service needs
• Schedule appointments and confirm availability with customers
• Communicate with field technicians via WhatsApp for job coordination
• Receive and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Monitor technician schedules and optimize routing efficiency
• Track job progress and send follow-up communications
• Respond to customer inquiries professionally and promptly
• Assist with daily dispatching and field operations support

Requirements

• Strong English communication skills, both written and verbal
• Proven experience in customer service, call handling, or dispatch support
• Previous experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional demeanor with a customer-focused mindset
• Ability to collaborate effectively with remote teams and field technicians

Preferred Qualifications

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Background in service-based or field operations environments

Why Join Us

• Be part of a growing garage door service company committed to quality and reliability
• Gain hands-on experience in operations and customer relationship management
• Enjoy the flexibility of remote work while making a meaningful impact