Remote Service Dispatcher & Phone Support Specialist

Tavor Perry; Rosario; Remote; PHP 223,000 - 446,000; Full time

Job summary

Tavor Perry is seeking a motivated, highly organized Customer Service & Dispatch Virtual Assistant to support garage door service operations in a remote setting. You’ll manage daily customer interactions, coordinate technicians, and handle service scheduling with attention to detail.

Ideal candidates have strong English, proven customer service or dispatch experience, and the ability to work independently. This remote role offers the flexibility to contribute to field operations from anywhere.

Qualifications

• Excellent verbal and written English communication required.
• Proven background in customer service, dispatch or call handling.
• Experience as a virtual assistant in service/dispatch roles preferred.
• Strong organizational, multitasking and time-management skills.
• Professional demeanor with a customer-focused mindset.
• Ability to collaborate with remote teams and field technicians.

Responsibilities

• Answer inbound customer calls about garage door services.
• Collect accurate customer details and service needs.
• Book appointments and confirm availability with customers.
• Coordinate jobs with field technicians via WhatsApp.
• Receive and process service requests from advertising partners.
• Assign jobs based on technician availability, location, and skills.
• Enter and maintain customer records in the GoHighLevel CRM.
• Monitor technician schedules and improve routing efficiency.
• Track job progress and send follow-up communications.
• Respond to customer inquiries promptly and professionally.
• Support daily dispatching and field operations.

Skills

Strong English communication

Customer service experience

Virtual Assistant background

Organizational and time management

Professional demeanor

Remote collaboration

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Tavor Perry is seeking a motivated, highly organized Customer Service & Dispatch Virtual Assistant to support garage door service operations in a remote setting. You’ll manage daily customer interactions, coordinate technicians, and handle service scheduling with attention to detail.

Ideal candidates have strong English, proven customer service or dispatch experience, and the ability to work independently. This remote role offers the flexibility to contribute to field operations from anywhere.