Call Center and Operations Coordinator

Tavor Perry; Metro Manila; Remoto; PHP 279.000 - 502.000; Tempo pieno

Descrizione del lavoro

Tavor Perry in the Philippines is seeking a Customer Service & Dispatch Virtual Assistant to support garage door service operations. You will handle daily customer interactions, coordinate technicians, and keep service schedules on track, working remotely with independence and reliability.

Must be detail-driven, fluent in English, and experienced in customer service or dispatch, with GoHighLevel CRM and WhatsApp familiarity preferred.

Competenze

• Strong English communication skills (written and verbal).
• Experience in customer service, call handling, or dispatch support.
• Experience as a Virtual Assistant in customer service or dispatch role.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor with a customer-focused mindset.
• Ability to collaborate with remote teams and field technicians.

Mansioni

• Take and manage inbound customer calls about garage door services
• Collect accurate customer details and service needs
• Schedule appointments and confirm availability with customers
• Coordinate jobs with field technicians through WhatsApp
• Receive and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Monitor technician schedules and improve routing efficiency
• Track job progress and send follow-up communications
• Respond to customer inquiries promptly and professionally
• Help with daily dispatching and field operations support

Conoscenze

Customer service

Dispatch support

Virtual Assistant

Organizational skills

Time management

Remote collaboration

Strumenti

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Descrizione del lavoro

Job Summary:

Good service on the phone and smart scheduling in the field keep a garage door company running, and a motivated and highly organized Customer Service & Dispatch Virtual Assistant will handle both. You will support our garage door service operations by managing daily customer interactions, coordinating technicians, and keeping service schedules on track. A dependable, detail-driven person who works well independently in a remote environment while consistently delivering excellent customer service is the ideal fit.

Key Responsibilities:

• Take and manage inbound customer calls about garage door services
• Collect accurate customer details and service needs
• Schedule appointments and confirm availability with customers
• Coordinate jobs with field technicians through WhatsApp
• Receive and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Monitor technician schedules and improve routing efficiency
• Track job progress and send follow-up communications
• Respond to customer inquiries promptly and professionally
• Help with daily dispatching and field operations support

Requirements:

• Strong English communication skills, both written and verbal
• Proven experience in customer service, call handling, or dispatch support
• Previous experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• A professional demeanor with a customer-focused mindset
• Ability to collaborate effectively with remote teams and field technicians

Preferred Qualifications:

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Background in service-based or field operations environments

Why Join Us?

• Join a growing garage door service company committed to quality and reliability
• Gain hands-on experience in operations and customer relationship management
• Enjoy the flexibility of remote work while making a meaningful impact