Customer Service Dispatch VA

vamasters, Inc.; Malaybalay; Remoto; PHP 335.000 - 614.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Flexible schedule

Descrizione del lavoro

vamasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations from a remote location. You will handle daily customer interactions, coordinate technicians, and manage service schedules with a focus on accuracy and timeliness.

The role requires strong English communication, prior dispatch or virtual assistant experience, and the ability to work independently with minimal supervision while collaborating with remote teams.

Competenze

• Strong English communication, written and verbal.
• Experience in customer service, call handling, or dispatch support.
• Experience as a virtual assistant in customer service or dispatch role.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor with customer-focused mindset.

Mansioni

• Answer inbound customer calls about garage door services.
• Collect accurate customer details and service needs.
• Schedule appointments and confirm availability.
• Coordinate jobs with field technicians via WhatsApp.
• Receive and process service requests from advertising partners.
• Assign jobs based on technician availability, location, and skill.
• Enter and maintain customer records in GoHighLevel CRM.
• Monitor technician schedules and improve routing efficiency.
• Track job progress and send follow-up communications.
• Respond to customer inquiries promptly and professionally.
• Help with daily dispatching and field operations support.

Conoscenze

Customer service

Dispatch support

Communication skills

Remote work

Team collaboration

Strumenti

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Descrizione del lavoro

Job Summary

Every garage door call deserves a fast, capable answer, and a motivated and highly organized Customer Service & Dispatch Virtual Assistant will give it. You will support our garage door service operations by handling daily customer interactions, coordinating technicians, and managing service schedules. A dependable, detail-driven person who works well independently in a remote setting and consistently delivers excellent customer service is the ideal fit.

Key Responsibilities

• Answer and handle inbound customer calls about garage door services
• Collect accurate customer details and service needs
• Schedule appointments and confirm availability with customers
• Coordinate jobs with field technicians through WhatsApp
• Receive and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Monitor technician schedules and improve routing efficiency
• Track job progress and send follow-up communications
• Respond to customer inquiries promptly and professionally
• Help with daily dispatching and field operations support

Requirements

• Strong English communication skills, both written and verbal
• Proven experience in customer service, call handling, or dispatch support
• Previous experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• A professional demeanor with a customer-focused mindset
• Ability to collaborate effectively with remote teams and field technicians

Preferred Qualifications

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Background in service-based or field operations environments

Why Join Us?

• Join a growing garage door service company committed to quality and reliability
• Gain hands-on experience in operations and customer relationship management
• Enjoy the flexibility of remote work while making a meaningful impact