Remote Customer Service & Dispatch Coordinator

VA Masters; Masbate City; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Job summary

VA Masters is seeking a Customer Service & Dispatch Virtual Assistant to manage daily customer interactions, coordinate technicians, and schedule services remotely. The role emphasizes accuracy, organization, and independent work in a remote environment while delivering excellent customer service.

The ideal candidate will have strong English communication, prior dispatch support experience, and familiarity with GoHighLevel CRM and WhatsApp Business to streamline job coordination.

Qualifications

• Proven experience in customer service or dispatch roles.
• Strong English communication, written and verbal.
• Experience as a Virtual Assistant in service or dispatch environments.

Responsibilities

• Answer and manage inbound customer calls related to garage door services.
• Schedule appointments and confirm availability with customers.
• Coordinate with field technicians via WhatsApp for job coordination.
• Enter and maintain customer records in the CRM system.
• Monitor schedules, track progress, and handle follow-ups.
• Provide daily dispatching and field operations support.

Skills

Customer service

Dispatch support

Remote collaboration

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

VA Masters is seeking a Customer Service & Dispatch Virtual Assistant to manage daily customer interactions, coordinate technicians, and schedule services remotely. The role emphasizes accuracy, organization, and independent work in a remote environment while delivering excellent customer service.

The ideal candidate will have strong English communication, prior dispatch support experience, and familiarity with GoHighLevel CRM and WhatsApp Business to streamline job coordination.