Call Center and Operations Coordinator

VA Masters; Maasin; Remote; PHP 165,000 - 331,000; Full time

Job summary

VA Masters is seeking a Customer Service & Dispatch Virtual Assistant to manage daily customer interactions, coordinate technicians, and oversee service schedules in a remote setting. You will handle inquiries, document details, and ensure timely dispatch and follow-up to maintain high service quality.

The role emphasizes strong English communication, organization, and the ability to work effectively with remote teams and field technicians to deliver exceptional customer experiences.

Qualifications

• Proven experience in customer service, call handling, or dispatch support.
• Previous experience as a Virtual Assistant in a customer service or dispatch role.
• Strong English communication skills, both written and verbal.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor with a customer-focused mindset.
• Ability to work effectively with remote teams and field technicians.

Responsibilities

• Answer and manage inbound customer calls about garage door services.
• Schedule appointments and confirm availability with customers.
• Coordinate jobs with field technicians through WhatsApp.
• Enter and maintain customer records in the GoHighLevel CRM system.
• Monitor technician schedules and improve routing efficiency.
• Track job progress and send follow-up communications.

Skills

Customer service

Dispatch support

Virtual assistant

Communication skills

Multitasking

Time management

Remote teamwork

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Job description

Job Summary:

A customer with a stuck garage door wants a calm voice and a fast answer, and a motivated and highly organized Customer Service & Dispatch Virtual Assistant will give them both for our garage door service operations. You will handle daily customer interactions, coordinate technicians, and manage service schedules. We are looking for someone trustworthy, thorough, and self-directed in a remote setting, who delivers excellent customer service every day.

Key Responsibilities:

• Answer and manage inbound customer calls about garage door services
• Collect accurate customer details and service needs
• Schedule appointments and confirm availability with customers
• Coordinate jobs with field technicians through WhatsApp
• Receive and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and maintain customer records in the GoHighLevel CRM system
• Monitor technician schedules and improve routing efficiency
• Track job progress and send follow-up communications
• Respond to customer inquiries promptly and professionally
• Support daily dispatching and field operations

Requirements:

• Strong English communication skills, both written and verbal
• Proven experience in customer service, call handling, or dispatch support
• Previous experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional demeanor with a customer-focused mindset
• Ability to work effectively with remote teams and field technicians

Preferred Qualifications:

• Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Background in service-based or field operations environments

Why Join Us?

• Be part of a growing garage door service company committed to quality and reliability
• Gain hands-on experience in operations and customer relationship management
• Enjoy the flexibility of remote work while making a meaningful impact