Customer Service Representative

KHZ Wellness Massage Services OPC; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Job summary

A wellness service provider in Quezon City is seeking a customer service representative to deliver exceptional support. Ideal candidates will have a bachelor's degree and experience in a call center or customer service environment. Responsibilities include resolving inquiries, assisting with product selection, and ensuring customer satisfaction. This full-time role offers on-site work in a fast-paced team environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years in customer service or call center environment.
• Excellent problem-solving abilities and customer-oriented mindset.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Assist customers with product and service selection.
• Conduct follow-up communications to ensure customer satisfaction.

Skills

Customer service

Salesforce proficiency

Problem-solving

Organizational skills

Education

Bachelor’s degree in relevant field

Tools

Salesforce

Call center software

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Assist customers with product and service selection and provide guidance on product and service features.
• Utilize Salesforce for tracking customer interactions and managing client availments and concerns.
• Collaborate with team members to continuously improve service delivery processes.
• Conduct follow-up communications to ensure customer satisfaction and loyalty.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years in customer service or call center environment
• Skills and Competencies: Proficient in Salesforce and call center software
• Skills and Competencies: Strong organizational skills and attention to detail
• Qualities and Traits: Excellent problem-solving abilities and customer-oriented mindset
• Qualities and Traits: Ability to work in a fast-paced environment and handle multiple tasks

Working Location

KHOZY Lounge by MassageMNL, Greenhills Town Center, Granada, Quezon City, 1112 Metro Manila, Philippines