Customer Service Representative

Uprise Labs Private Limited; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Uprise Labs Private Limited in the Philippines is seeking a Customer Service Representative who will be the first point of contact for customers, handling inquiries via phone, email, or chat with professionalism. This on-site role in Quezon City offers an excellent entry path into customer support.

You will resolve issues, provide product information, maintain records, and collaborate with teams to improve service delivery.

Qualifications

• No prior experience required; fresh graduates encouraged to apply.
• High school diploma or equivalent required; college degree preferred but not mandatory.
• Willingness to learn and adapt to new processes and technologies.
• Strong communication and interpersonal skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer issues and complaints effectively with problem-solving skills.
• Provide accurate information about products, services, and policies.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to address concerns and improve service.
• Identify opportunities to enhance customer satisfaction and processes.

Skills

Customer service

Problem solving

Communication skills

Attention to detail

CRM software knowledge

Education

High school diploma or equivalent

Bachelor's degree preferred but not mandatory

Tools

CRM software

Multi-channel support tools

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

Job Title

Customer Service Representative

Department

Customer Service

Job Type

Full-Time

Location

Philippines

Company Overview

Uprise Labs Private Limited is a dynamic and innovative company dedicated to delivering exceptional products and services to our customers. We pride ourselves on fostering a collaborative and inclusive work environment where employees are empowered to grow and succeed. Join our team and be part of a company that values excellence, creativity, and customer satisfaction.

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met with professionalism and efficiency. This is an excellent opportunity for individuals looking to start or grow their career in customer service.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a positive and professional experience.
• Resolve customer issues and complaints effectively, demonstrating strong problem-solving skills.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and organized records of customer interactions and transactions.
• Collaborate with internal teams to address customer concerns and improve service delivery.
• Identify opportunities to enhance customer satisfaction and contribute to process improvements.

Required Skills

• Strong customer service skills with a genuine passion for helping others.
• Excellent problem-solving abilities to address customer concerns effectively.
• Outstanding communication skills, both verbal and written, with the ability to convey information clearly and professionally.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in using customer service software and tools is a plus.

Qualifications

• No prior experience required; fresh graduates and entry-level candidates are encouraged to apply.
• A high school diploma or equivalent is required; a college degree is preferred but not mandatory.
• Willingness to learn and adapt to new processes and technologies.

Why Join Uprise Labs Private Limited

• Opportunity to work in a supportive and inclusive environment.
• Professional development and growth opportunities.
• Be part of a company that values innovation and customer satisfaction.

Uprise Labs Private Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.