Customer Service Representative

Carelink Health Care Services Company; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A healthcare services provider in Quezon City is seeking a customer service representative to assist consumers with queries and complaints. The role includes responding to client problems, providing product information, and collaborating with sales staff to enhance client support strategies. No educational requirements are necessary, making this a great opportunity for fresh graduates. The position requires 8 hours of work per day across 5 days, and is onsite.

Qualifications

• Education not required.
• Fresh graduates are welcome to apply.

Responsibilities

• Responsible for assisting consumers with queries or complaints about the company's products and services.
• Responding to client problems, including complaints and refunds.
• Provide extensive descriptions of services or products.
• Collaborating with sales staff to develop strategies.
• Examining customer accounts and transactions to resolve difficulties.
• Communicating with consumers in various ways.
• Taking orders, calculating charges, and processing payments.
• Tracking customer satisfaction levels.
• Referring customers to superiors when needed.

Skills

Customer Service

Problem Solving

Back Office Support

Interpersonal Skills

Technical Skills

Digital Marketing

Call Centre

Account Management

Team Player

Job description

Job Description

Responsible for assisting consumers with queries or complaints about the company's products and services. Their responsibilities include engaging with customers in person, over the phone, or via email, filling out forms after each interaction to identify common consumer feedback or questions, and attending meetings with the customer service team to develop new strategies.

• Responding to client problems, including complaints and refunds.
• Provide extensive descriptions of services or products.
• Collaborating with a sales staff to develop better strategies for handling client complaints.
• Examining customer accounts and transactions to resolve difficulties.
• Communicating with consumers in person, via email or chat, phone, or social media.
• Taking orders, calculating charges, and processing payments.
• Tracking customer satisfaction levels.
• Referring customers to superiors when needed.

Qualifications

• Education not required.
• 8 hours duty 5 days a week working onsite.
• Fresh graduates are welcome to apply.

Skills

• Customer Service
• Problem Solving
• Back Office Support
• Interpersonal Skills
• Technical Skills
• Digital Marketing
• Call Centre
• Account Management
• Team Player

Working Location

Quezon City, National Capital Region, Philippines

Carelink Health Care Services Co.

HR Manager Carelink Health Care Services Company