Service Associate - Front Office

Shangri-La Group; Manila; On-site; PHP 268,000 - 402,000; Full time

Job summary

Shangri-La Group in Makati Shangri-La, Manila is seeking a Service Associate - Front Office to deliver warm, guest-centric service in a luxury hotel environment.

You will greet guests, provide best-fit solutions to meet needs, and collaborate with team members to maintain smooth front desk operations and high satisfaction scores. Fluent English is required; local language helpful. A can-do, self-start attitude is valued.

Qualifications

• Hotelier mindset and passion for guest service.
• Excellent guest interaction skills.
• Fluent in English; local language helpful.
• Team player with a can-do attitude.
• Self-starter who crafts best-fit solutions for guests.

Responsibilities

• Provide a best-fit solution to fulfill the customer needs.
• Ensure smooth efficient guest services at all times.
• Assist in enhancing the guest satisfaction scores of the hotel.

Skills

Guest interaction

English fluency

Teamwork

Self-start

Problem solving

Job description

Job Description:

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Associate - Front Office.

As a Service Associate - Front Office, we rely you to:

• Provide a best-fit solution to fulfill the customer needs
• Ensure smooth efficient guest services at all times
• Assist in enhancing the guest satisfaction scores of the hotel

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Loves interacting with guests
• Communicates and writes with fluency in English (and local language)
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for?