Guest Services Front Office Associate

Shangri-La Group; Manila; On-site; PHP 268,000 - 402,000; Full time

Job summary

Shangri-La Group in Makati Shangri-La, Manila is seeking a Service Associate - Front Office to deliver warm, guest-centric service in a luxury hotel environment.

You will greet guests, provide best-fit solutions to meet needs, and collaborate with team members to maintain smooth front desk operations and high satisfaction scores. Fluent English is required; local language helpful. A can-do, self-start attitude is valued.

Qualifications

• Hotelier mindset and passion for guest service.
• Excellent guest interaction skills.
• Fluent in English; local language helpful.
• Team player with a can-do attitude.
• Self-starter who crafts best-fit solutions for guests.

Responsibilities

• Provide a best-fit solution to fulfill the customer needs.
• Ensure smooth efficient guest services at all times.
• Assist in enhancing the guest satisfaction scores of the hotel.

Skills

Guest interaction

English fluency

Teamwork

Self-start

Problem solving

Job description

Shangri-La Group in Makati Shangri-La, Manila is seeking a Service Associate - Front Office to deliver warm, guest-centric service in a luxury hotel environment.

You will greet guests, provide best-fit solutions to meet needs, and collaborate with team members to maintain smooth front desk operations and high satisfaction scores. Fluent English is required; local language helpful. A can-do, self-start attitude is valued.