Service Leader - Housekeeping

Shangri-La Group; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

Makati Shangri-La, Manila is seeking a Service Leader for Housekeeping to ensure the smooth running of daily operations. This role requires supervising the team, maintaining guest rooms, and providing excellent service to guests.

The ideal candidate takes pride in their role, has strong interpersonal skills, and is detail-oriented, with fluency in English and the local language. Join the prestigious Shangri-La Group and contribute to a world-class hospitality experience.

Qualifications

• Takes pride in being a hotelier.
• Enjoys interacting with people.
• Fully understands room operations.
• Must be detail-focused and guest-oriented.
• Enjoys problem solving with a can-do attitude.

Responsibilities

• Ensure smooth daily running of the housekeeping operation.
• Support the Service Manager in maintaining service quality.
• Supervise the team performance and process flow.
• Maintain and clean guest rooms and replenish room supplies.
• Report any maintenance-related issues to the Engineering Department.

Skills

Detail-focused

Guest-oriented

Strong interpersonal skills

Fluent in English

Job description

Makati Shangri-La, Manila is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world‑class restaurants and bars, top‑of‑the‑line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

Service Leader – Housekeeping

Responsibilities

• Ensure smooth daily running of the housekeeping operation
• Support the Service Manager in maintaining service quality
• Supervise the team performance and process flow
• Maintain and clean guest rooms and replenish room supplies
• Maintain and clean bathrooms and replenish bathroom amenities
• Tidy and arrange guest belongings when cleaning the room
• Ensure quality assurance standards are met at all times
• Maintain and clean hotel corridors
• Report any maintenance‑related issues to the Engineering Department
• Interact and assist guests professionally when needed

Qualifications

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Communicates with fluency in English (and local language)
• Must be detail‑focused and guest‑oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can‑do attitude
• Enjoys being challenged