Front Office Staff Reception

Shangri-La Group; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Front Office Staff (Reception) to ensure smooth front desk operations and guest satisfaction. The role involves upselling rooms when appropriate and handling guest requests professionally.

Ideal candidates are hotelier at heart with English fluency and strong interpersonal skills; hospitality experience and hotel-management education are preferred.

Qualifications

• Takes pride in being a hotelier.
• Enjoys crafting creative and best-fit solutions.
• Fluent in English and local language, strong writing.
• Relevant hospitality industry experience preferred.
• Hotel management education background preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure front desk operations run smoothly at all times.
• Upsell rooms to meet guests' needs when appropriate.
• Fulfill guest requests professionally and promptly.

Skills

Interpersonal skills

English fluency

Hospitality experience

Communication skills

Education

Hotel management education

Job description

Job Description

Shangri-La Mactan, Cebu

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.

The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Front Office Staff (Reception).

As a Front Office Staff (Reception), we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Communicates and write with fluency in English (and local language)
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills