Service Leader - Health Club

Shangri-La Group; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

Makati Shangri-La, Manila, is seeking a Service Leader - Health Club to oversee daily Health Club & Spa operations and ensure an exceptional guest experience. The role focuses on managing recreation activities, driving revenue, and maintaining high guest satisfaction in a premier Manila hotel.

Ideal candidates will have a background in a 5-star international hotel, strong English communication, and effective leadership with the ability to motivate a team and manage performance.

Qualifications

• Takes pride in being a hotelier.
• Committed to serving guests of the highest quality with a welcoming manner.
• Enjoys interacting with people.
• Communicates fluently in English and the local language.
• Has experience in an international 5* hotel is advantageous.
• Is a friendly, helpful and trustworthy leader.
• Has strong performance management skills.
• Loves to be creative with an eye for detail.

Responsibilities

• Ensure a smooth and efficient daily operation in the Health Club & Spa.
• Manage the hotel recreation activities.
• Maximize the guests’ hotel experience.
• Maximize the revenue.
• Maintain positive customer relationships.
• Check with guests and ensure guest satisfaction.
• Respond to complaints of customers promptly.
• Provide assistance to team members when necessary.

Skills

Hotelier

Guest service

Interpersonal skills

English fluency

5★ hotel experience

Leadership

Performance management

Attention to detail

Job description

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top‑of‑the‑line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premier function rooms.

We are hiring for a Service Leader - Health Club

Responsibilities

• Ensure a smooth and efficient daily operation in the Health Club & Spa.
• Manage the hotel recreation activities.
• Maximize the guests’ hotel experience.
• Maximize the revenue.
• Maintain positive customer relationships.
• Check with guests and ensure guest satisfaction.
• Respond to complaints of customers promptly.
• Provide assistance to team members when necessary.

Qualifications

• Takes pride in being a hotelier.
• Committed to serving guests of the highest qulity with a welcoming manner.
• Enjoys interacting with people.
• Communicates fluently in English and the local language.
• Has experience in an international 5* hotel is advantageous.
• Is a friendly, helpful and trustworthy leader.
• Has strong performance management skills.
• Loves to be creative with an eye for detail.

If you are the right person, what are you waiting for? Click the apply button now!