Service Associate - FandB Shang Palace

Shangri-La Group; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Makati Shangri-La, Manila, a deluxe hotel in the heart of Manila's business district, seeks a Service Associate - Food and Beverage to support daily restaurant operations and deliver high-quality guest service. The role requires enthusiasm for F&B, a welcoming manner, and the ability to interact confidently with guests.

Ideal candidates may have experience in luxury dining or 5-star hotel environments, plus fluent English.

Qualifications

• Passion for Food & Beverage and guest service excellence.
• Experience in luxury restaurants or 5-star hotels is a plus.
• Fluent English; local language also beneficial.
• Willingness to work shifts and adapt to a premium service environment.

Responsibilities

• Support the daily operation of the restaurant.
• Provide high quality service to restaurant guests.
• Ensure smooth operation of the assigned work section.
• Continuously seek ways to enhance guest satisfaction.
• Create an exceptional guest experience.

Skills

Food & Beverage passion

Guest service excellence

Guest interaction

Fluent English

Luxury hospitality experience

Curiosity about culinary trends

Quality service

Shift flexibility

Job description

Job Description:

Makati Shangri-La, Manila is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world‑class restaurants and bars, top‑of‑the‑line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

We are hiring for a Service Associate - Food and Beverage

As a Service Service Associate - Food and Beverage, we rely on you to:

• Support the daily operation of the restaurant
• Provide a high quality service to restaurant guests
• Ensure the smooth operation of the work section appointed
• Consistently look for ways to enhance guest satisfaction
• Create an exceptional experience for our guests

We Are Looking For Someone Who

• Has a passion for Food & Beverage
• Enjoys delivering high quality guest service with a welcoming manner
• Loves interacting with guests and customers
• Communicates with fluency in English (as well as the local language)
• Preferably has working experience in either a luxury restaurant or a 5* hotel
• Displays curiosity and takes time to learn and understand new culinary trends
• Committed to serving food of the highest quality
• Willing to work shifts

If you are the right person, what are you waiting for?

Requirements: