Service Associate (Bank Teller)

Rizal Commercial Banking Corporation (RCBC); Puerto Princesa; On-site; PHP 167,000 - 234,000; Full time

Job summary

RCBC is seeking a branch banking professional to deliver efficient over-the-counter services at the Business Center and uphold BSP/AMLA compliance. You will identify risk areas, apply bank policies, and support branch objectives through exceptional customer service.

A willingness to work across listed locations and maintain high standards of accuracy and security is required for success in this role.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable of handling complexity and making timely decisions.
• Demonstrates time management, accuracy and security awareness.

Responsibilities

• Provide competent, timely, over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external rules.
• Recognize risk areas and implement bank policies to eliminate risks.
• Support business objectives through excellent customer service and branch initiatives.
• Willing to be assigned to multiple branch locations as needed.

Skills

Customer service

Time management

Decision making

Attention to detail

Empathy

Education

4-year course

Job description

Function

Branch Banking Operations

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.,

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
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